At Chick-fil-A we use a Leadership Model Called SERVE. Every letter is an acronym for a leadership trait that our organization views as essential to being a leader within Chick-fil-A.
The “R” stands for Reinvent Continuously. It’s pretty self explanatory that we need to be self starters… learners… always exploring new options. We should purposefully seek out opportunities to grow or change. Forbes posted a very good blog post on Tuesday called Agility: The Ingredient That Will Define Next Generation Leadership – Forbes. Here are some of my favorite quotes from the article. In my mind the term “agility” is the same as our Chick-fil-A principle of “Reinventing.”
“Today’s organizational leaders are facing accelerating rates of volatility, uncertainty, complexity and ambiguity, all of which are showing no signs of slowing down. Whether it is the continuing digital revolution or expanding global markets, our current environment requires a constant state of innovation. For companies to continue succeeding, next generation leaders must be able to handle any curve ball thrown their way. Leading through this new business environment requires the capability to sense and respond to changes in the business environment with actions that are focused, fast and flexible. The best way to put it: next generation leaders have to be agile.”
“We believe that with the guidance of top executives, agile leaders can be developed internally. By identifying and developing high-potential talent, businesses can improve responsiveness to company and marketplace shifts and thereby their ability to deliver strategic priorities. Having an agile leader on the team takes the company from good to great. These individuals are focused, confident and driven to lead. While they may be hard to come by, taking the time to seek them out is worth your while.”
Check out the full article: Agility: The Ingredient That Will Define Next Generation Leadership (via Forbes) or click the image below.
Leaders see and shape the future. As a leader you must always be anticipating the next step and next plan to grow your team. We naturally try to avoid change when possible so you’re going to work extra hard to try to shape your organizations future. It’s only when we’re anticipating the next move that we can better serve those around you.
Seeing the future is anticipating what changes are going to happen. Is someone on your team not happy? Are they going to leave? What changes are going to happen over the next week? The next month? The next year?
We can’t stop at just seeing the future. We must to act to shape the future for our organization. As a leader you must stop “putting out fires” daily and start focusing on the bigger issues for your team or company. When you’re focusing on the future and anticipating the needs, you will not be focusing on silly short-term problems. Your team should be able to solve problems without you.
At Chick-fil-A it is VERY easy to come to work, only focus on your shift that day and making it through your shift. Doing that does not develop a long-term vision that I need as a leader to grow and push my team. I was reminded this week that, “if I have eight team members working for me, that 16 eyes verses my two eyes that are interacting with guests. They have a much bigger impact on guests experiences than I do.”
This is a quote I love from Andy Stanley. He was talking about “what do you do when you realize that you’re the one that people are counting on. Do you equip, develop and lead your team or let it just coast on cruise control?
“Great Leaders have the power or influence to control other’s lives. What do you do when it dawns on you that you are the most powerful person in the room?” – Andy Stanley